.....Webfusion, our recent (but no longer) hosts.
Webfusion 'the largest hosting provider in the UK' a division of PIPEX Communications PLC were unable in 5 days to fix a simple problem with our site which, as we were not a PLC, they considered an adequate level of service.
The fact that anyone with an ounce of IT knowledge and access to their servers could have fixed it in under 1 hour seems to have escaped their engineers, people it seems even Webfusions own support staff are unable to speak to on a phone.
They have made no apology for this and we have transferred away from them.